Refund Policy

Overview

This Refund Policy explains how refunds work for the products and services offered by MosesTab, Inc. ("MosesTab," "we," "us," or "our"). It covers two separate things: (1) subscription payments that churches and organizations make to MosesTab for access to our church management software, and (2) donations and tithes that members give to a church through MosesTab. These are treated very differently, so please read the section that applies to you.

Our paid subscriptions are sold through Paddle.com, which acts as our authorized reseller and Merchant of Record. When you purchase a paid plan, your order and any refund are processed by Paddle in accordance with this policy.

Subscription Plans & Billing

MosesTab offers a free Starter plan as well as paid plans (Growth and Pro), which are billed on a recurring monthly basis. You can start on the free plan with no credit card required, and you can upgrade, downgrade, or cancel a paid plan at any time. There are no long-term contracts.

14-Day Money-Back Guarantee

We want you to be confident in MosesTab. If you are not satisfied with a paid plan, you may request a full refund of your most recent subscription payment within 14 days of that charge. To qualify:

• The request must be made within 14 days of the payment you would like refunded.
• The guarantee applies to the most recent billing charge, not to charges from previous billing periods.
• Refunds are issued to the original payment method used at checkout.

To request a refund under this guarantee, email us at [email protected] from the email address associated with your account and include your church or organization name.

Cancellations

You can cancel a paid subscription at any time from your account settings or by contacting us. When you cancel, your plan remains active until the end of your current billing period, and you will not be charged again. Outside of the 14-day money-back guarantee described above, payments for the current or previous billing periods are non-refundable, and we do not provide prorated refunds for partially used billing periods.

How Refunds Are Processed

Approved subscription refunds are processed through Paddle, our Merchant of Record, and returned to the original payment method. Once a refund is issued, it typically takes around 5–10 business days to appear on your statement, depending on your bank or card provider.

Non-Refundable Situations

• Subscription payments older than 14 days, except where required by law.
• The free Starter plan, as no payment is collected for it.
• Third-party payment processing fees, which are charged by the payment provider and are outside of MosesTab's control.

Donations & Tithes

Donations, tithes, and other gifts that members make to a church through MosesTab are notcovered by the subscription refund terms above. When a member gives, the funds are processed directly to that church's own connected payment account — MosesTab does not hold or control these funds.

Because each church receives its own donations, refunds for a donation or tithe are handled by the church that received the gift, and each church may set its own terms for donation refunds. If you would like a refund for a donation:

• Please contact the church or organization you gave to directly, as they are responsible for reviewing and issuing donation refunds.
• If you are unable to reach the church, you may contact us at [email protected] and we will do our best to help you get in touch with them.

Please note that donations are generally intended as voluntary gifts and may be non-refundable depending on the receiving church's policy and applicable law.

Changes to This Policy

We may update this Refund Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Your continued use of MosesTab after any change takes effect constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Refund Policy or would like to request a refund, please contact us at [email protected].